Example One

ARIA

CALL CENTRE

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ARIA Call Centre is the leading answer to automating customer service transactions via telephony.

It enables centralization for any organization through the technology-aided contact centre. ARIA uses IVR system to identify and segmentize callers resulting in customized services according to each customer's profile. Automatically route calls to agents based on customer’s data, IVR selection, business hours, agents' availability and customers' preferences.

Solutions

Increase Efficiency

Connect customers to the right agent. Skill-based routing can match the callers to the most efficiently equipped agent in the queue to increase customer satisfaction.

Dedicated Support

We don’t outsource our support, so you’ll get access to our in-house team of expert 24/7 and a dedicated account manager focused on your specific business needs.

Ease of Deployment

Highly scalable, flexible and secure. Engage with on-premise and on-cloud solutions to suit your business needs without any hassle.

Features

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Manage Inbound Operations

Enable your agents to handle queries efficiently with Inbound Call Center Software and provide better customer services over calls and emails.

Intelligently route the calls to most competent agents available in the queue to manage the agent’s efficiency and deliver exceptional customer experience.

Manage Outbound Operations

Make your sales proactive with various dialers such as preview dialer and power dialer that would increase the agent’s productivity.

Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.

Smart Dialer

Increase call connection rate using outbound dialer and save agents’ time with smart operations.

Optimize operations and improve productivity with progressive dialer wherein calls are connected to agents only when a customer has picked up the call.

Reporting and Dashboards

Get better visibility and hold on every metric that matters.

View call records and use these recordings to score your agents. Ensure high call quality by monitoring real-time calls dashboard.

Auto Dialer

Make outbound calling easy with an automated dialling system.

Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.

CRM-Friendly

Integrate your cloud contact centre with CRMs or Helpdesk platforms to automatically log calls and give your agents more context with customer screen-pops.

Automate customer service.

Improve your revenue generation today.

Connecting You to Your Customers

No. 5-1, Jalan 4/93,
Taman Miharja,
2½ Miles Off Jalan Cheras,
55200 Kuala Lumpur Malaysia

Tel: +603-9200 3393 / Fax: +603-9200 3391

info@ctapps.com

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