Example One

ARIA

OUTBOUND CUSTOMER ENGAGEMENT

Hero Background
ARIA Call Centre

ARIA Outbound Customer Engagement is a fully web-based outbound customer engagement software designed to automate your outbound customer engagement campaigns by delivering customer contact details to agents based on campaign parameters.

Agents are able to review customer details prior to placing the call to them, ensuring they are well prepared before engaging the customer. These features empower agents while leveraging automation and ensuring powerful and meaningful engagements with customers.

Benefits

Increase Accuracy & Efficiency

Allows an agent to review customer details ensuring they are well prepared before calling a customer up. These empower agents to deliver meaningful engagements. It improves an agent's efficiency through automation and increases connection rate.

Achieve The Right Results

Set data filtering to process only desired contacts to achieve target/goals. Generate revenue through campaigns to reaching the right group of customers. Automate call processes to experience a jump in conversion rates and accelerated sales!

Boost Revenue & Productivity

Increase connection and conversation rate to generate more revenue. Reach a greater number of customers, reduces the call drop ratio, wait time and automatically route calls to available agents. Optimize operations with a progressive dialer.

Features

ARIA Call Centre

Dynamic Contract Data Fields

Define up to 8 contact-specific data (excluding phone number), referred to as contact data fields or form fields on per campaign basis.

Data fields can be classified as numeric, text or named accordingly. It can be searched, exported and updated based on the defined data fields.

Allows an agent to view defined data fields for each contact & can update it when necessary.

Call Recording

All calls can be recorded for performance audit & training purposes.

It uses the MP3 format for efficient storage utilization. Recording starts when a call is answered.

Single recording file for both agent & contact. These recordings can be searched, played back & downloaded from the web-based UI.

Contact Filtering & Target Setting

Set data filtering per campaign basis to process only desired contact data & set quantity targets/goals to achieve for each filter.

Filtering & targets can be defined in the defined contact data fields of each campaign. Allows multiple filters.

Combine data fields in a filter & target. Track targets in real-time on the dashboard.

Dynamic Disposition Reason

After processing contact records, agents flags the record with a disposition reason. Disposition reasons are dynamic & managed as a list.

In a campaign creation, apply the desired disposition reason list. Each list is classified as ‘open’ or ‘final’ and be given a sorting order index.

The ‘final’ list can further be classified with a reason which is dynamic. It is managed as a list too. These classifications can be viewed as reports.

ITSP & PABX Agnostic

Supports major telephony interface protocol: SIP trunk, SIP extension, ISDN, ISUP SS7/SIGTRAN.

Call termination via multiple ITSP.

Configurable call load distribution via multiple ITSP with failover. Configurable caller ID per ITS.

Real Time Dashboard

Real-time dashboard to show a campaign's overview.

It also reflects the status summary in chart & tabular format type of reports.

Engage with your customers.

Increase revenue through customer loyalty today.

Connecting You to Your Customers

No. 5-1, Jalan 4/93,
Taman Miharja,
2½ Miles Off Jalan Cheras,
55200 Kuala Lumpur Malaysia

Tel: +603-9200 3393 / Fax: +603-9200 3391

info@ctapps.com

Home       About       Services

CTAPPS MSC Sdn Bhd
Registration No: 683904-T
All Rights Reserved